Check our Terms of Service and regulations
Galaxy Asia Car Rental Holdings Sdn Bhd, the company in Malaysia ( REG NO: 1160568-T ), Tourism License ( KPK/LN : 8191 ) Its registered address is: No,117,Jalan 3/93.Taman Miharja,55200 Kuala Lumpur .
(1) * Your Rent includes:
Unlimited mileage for all vehicles
Insurance - (Collision Damage Waiver) - theft insurance (Theft Protection)
- third liability insurance (3rd Party Liability)
(2) * Collision Damage Waiver (CDW)
Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable,unless the renter intentionally causes the damage,in case, Traffic accidents are caused by third parties, for example:
you rent a vehicle accidentally to third vehicle collision, traffic police accident reports, Proof is not your negligence, for example under the effect, collision damage Waiver (CDW) will guarantee your loss.
But in some cases there will be exclusions, For example, a driver under the influence of alcohol or drugs causing intentional damage to vehicle / or hirer of negligence, such as careless, dangerous or negligent driving, refueling error, you may be required to bear the loss.as follows:
(3) * Collision Damage Reduction (CDR)
|1000 - 1600cc
|1700 - 1900cc
|2000cc & Above
In Galaxy Asia Car Rental , we offer the Renter the option to reduce the financial responsibility resulting from a damage vehicle while it is under a rental agreement.
This can be done by accepting the Collision Damage Reduction (CDR) at the time of taking delivery of the vehicle on payment of a nominal fee.
However, Renter is liable for a Non-Waiver Damage Excess as follows:
|1000 - 1600cc
||Perday RM 25.00
|1700 - 1900cc
||Perday RM 35.00
|2000cc & Above
||Perday RM 45.00
||Perday RM 65.00
With particular emphasis on: (CDW) and (CDR) does not include the lost items, car accessories , windscreen, underbody and roof, tires and wheels, trailer fees, a puncture, an empty fuel tank, car keys, Or key lock in the loss of the car, the replacement of locks are not included in the insurance policy. (Recommended to buy a protection waiver products)
(4) * Theft insurance (Theft Waiver)
Theft insurance (TW) can reduce the amount of tenant liability and compensation in the event of theft or damage to the vehicle or for trying to steal the vehicle caused the loss of. If it is lost because of your negligence caused, you may be required to bear all the losses.
(5) * Third liability insurance (3rd Party Liability)
Unlimited cover third-party liability and property damage insurance of vehicles up to RM 3,000,000 (excess liability).
(6) * protection waiver products
protection waiver products include: fees because of the appearance or mechanical parts of the vehicle caused the damage, Including body, roof, underbody, chassis, windshield, windows, mirrors, wheels, tires, hubcaps, engine, clutch, battery and lock, Trailer fees, a puncture, an empty fuel tank, car keys, Or the loss of a key lock in the car, the replacement lock.
Additional protection waiver products fees (1000cc - 1600cc daily, 24 Hour = RM 39.80) (1700cc - 2000cc daily, 24 Hour = RM 59.80) (2400cc Above Luxury Model Car daily, 24 Hour = RM 99.80)
(7) * PERSONAL ACCIDENT INSURANCE (PAI)
The Renter may also purchase PAI for coverage ( DRIVER AND PASSENGERS ) of up to RM 50,000.00 at a fee of RM 7.00 per day for a vehicle. The PAI covers permanent disability and death, and includes medical expenses of RM 2,500.00 Full terms and conditions apply.
(8) * Rental Car Document
Your credentials will usually be sent to you in our 48 hours of receiving your booking, you need to provide us with complete information, For example: flight number, arrival time, local shelter and mobile phone number. We may take longer to confirm and notify you. Please confirm that you carry when you travel a full valid driving license and id passport. Please contact if you have questions related to our customer service staff. + 6012-3680117
(9) * Driving license * ID Passport
Minimum driver age: 23 years old.
A driver holding a driving license Minimum age: 2 years.
The driver must hold a valid driver's license for more than two years, if the driver's license photo holders, driving license must provide the text and photo part simultaneously. You need to show your driver's license notarized originals (official authorization) Translation and attachment rental. English translation of driver's license for all countries Car, Young driver surcharge is not included in the rental price. It is paid in local currency in the rental counter.
(10) * Vehicle performance & Model
It has a maximum limit to the number of all vehicles carrying personnel. Galaxy Asia Car Rental Because the consequences of not overburdening caused passengers and baggage responsible.
You can find the passenger a reasonable amount of information on our website.
(11) * Deposit requirements
Take your rental car, you need to pay in the form of the following text listed provide deposit
Credit Card - Mastercard / Visa /American Express
Credit Card – China Union pay
Credit card under the name of the credit card must be the main driver.
Credit cards must be the main driving force of the name
In extracting your rental vehicle, you will be asked to deliver value equivalent to the amount of compensation from the deposit.
Make sure you have a large enough restrictions to pay extra.
Under you can not produce a valid credit card or lack of sufficient funds available on the credit card, Car rental agent may refuse to release the vehicle. In this case, the funds are not paid will be reimbursed.
(12) * Fuel policy
Your rental car to take is to fill the tank. You are also required to fill the tank car also, otherwise they will be charged the corresponding gasoline costs.
Recommends that customers return to a full fuel tank through the vehicle, and retain a copy of the receipt of gas
(13) * Calculation Term Car Rental
Rental period is calculated based on 24 hours a day basis.
(14) * State / National Cross-border tourism
Transnational travel all international / national allowed.
All cars are not allowed to be driven into Sabah, Sarawak, all Malaysian Islands, Singapore, Thailand, Brunei and Indonesia.
Vehicles can not travel anywhere without pre-approval ferry or car on the island in.
(15) * By online booking, Galaxy Asia Car Rental can offer you additional services
* GPS / satellite navigation system
GPS / satellite navigation systems, additional equipment, as an additional service.
* Child / Infant Seat special requirements
Provide child / baby seats, additional equipment, as an additional service.
* Pocket Wifi special requirements
Pocket Wifi additional equipment, as an additional service.
* SMART TAG WITH TOUGH AND GO special requirements
Toll tolls card machine SMART TAG TOUGH GO, additional equipment, as an additional service.
(16) * Flights delayed / late
If the book you enter a flight number and arrival flight delays (in booking interface), Galaxy Asia Car Rental, The continuing operations know your flight arrives.
Please ensure the start time @ Car consistent with the expected arrival time of the plane, so that staff confirm flights.
Out of hours fee: Any rents start outside normal office hours (including due to flight delays) Will assume certain costs about 53 ringgit, local payments.
(17) * Mandatory local fees
Customer is responsible for all tolls, congestion charges, speeding tickets; parking and traffic fines; and any related administrative costs.
(18) * About summons / subpoena retrieve / Car after
About traffic violation summons (speeding, parking in bus lanes being, etc.):
Many government agencies instruct Galaxy Asia Car Rental to provide customers with relevant information about the traffic violations. Within 1-3 months after the lease, this information will be required In this case, traffic violation summons will be deducted from your bank credit card.
(19) * Other additional charges are to be paid in the local
* Business hours costs
* Remote also car expenses (for non-pick up the car in the car rental place also the case)
* Pick-up service
(20) * Smoking Policy
All vehicles are designated as non-smoking car. If you violate the policy, Galaxy Asia Car Rental cleaning fee may apply for up to RM250.
(21) * Cancellation Rental Car policy
Full terms of our cancellation policy can be found on our website under Our Terms and Conditions.
Or during the booking process under"Important Information":
FULLY PAID at the time of booking: Can be cancelled online free of charge up to 48 hours before the start of the rental.
Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental.
Cancellation fees will never be greater than the cost of the actual car rental.
DEPOSIT bookings: Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount.
Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to the cost of a 3-day rental or the deposit amount, whichever is greater.
NO-SHOWS: This is where the vehicle cannot be picked up due to: insufficient documentation; failure to provide a valid credit card containing sufficient funds to cover the deposit amount; and / or failure to collect the car at the specified time / date. Refunds will not be given for no-shows.
(22) * Rates are subject to 6% Government Service Tax.
6% GST is also applicable on services such as delivery/collection, one-way rental, GPS / satellite navigation system, baby seat, Pocket Wifi, or any other optional services which may require by Renter.
(23) * Extension Of Rental
Any extension of rental beyond the agreed return date and time must be arranged in advance with the required additional rental paid, to ensure that the extension of insurance cover can be arranged. Failure to do so may mean the Renter is driving the vehicle without CDR coverage.
(24) * Provision of Cars
Galaxy Asia Car Rental reservations refused to lease the vehicle to any driver who does not fit, or does not comply with the relevant requirements of the rights of the driver. Therefore it will not cause your inconvenience and responsible travel, will not refund your losses and damages.
(25) * Vehicle Condition
Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to it's original condition.
(26) * One Way Rental
Should the vehicle returned at a different city location, one way rental would be applied. Fee is RM 450 and subject to 6% government tax.
(27) *Delivery Car Rental
* Different location Pick Up / Drop off between in KLIA 1 and KLIA2 ,Will be extra charge MYR 30
* Different location Pick Up / Drop off between in Airport and Kuala Lumpur Downtown ,Will be extra charge MYR 80
* Free delivery for rent 5 days and above in Kuala Lumpur Downtown only.
(28) *Out of hours
* Airport - 10.00PM to 12.00AM Will be extra charge MYR 53 ,After 12.00AM Will extra charge MYR 150
* Kuala Lumpur Town - 7.00PM to 10.00PM will be extra charge MYR 53
(29) * Other
* Any foreign projects, including durian, vomit, animals, etc., are not allowed to emit foul smell of the vehicle, the hirer is responsible for fees from RM100 and above, To eliminate the aroma. The leasor/user are not allowed to smoke inside the car.
(30) *Unlimited mileage
* Unlimited mileage only for rental min 2 day ,if 1 day rental maximum mileage 200 KM, over 200km must charge more 1 day rental fee.
* Galaxy Asia Car Rental Cars strongly recommends that customers check if the car is picked up diesel or unleaded gasoline.